Refund & Cancellation Policy

How to cancel a reservation, withdraw from a purchase or return a unit, and how refunds are handled.

Reservations

Reservations are free, so there is nothing to refund. You can cancel at any time before confirming an order, as described in our Pre-order Policy.

Deposits and payments at order confirmation

If the terms of sale presented at order confirmation require a deposit, it will be fully refundable until your unit is prepared for shipping, unless those terms clearly say otherwise before you pay. Refunds of deposits are issued to the original payment method within 14 days of your cancellation request.

Right of withdrawal (EU, EEA and UK)

If you are a consumer in the EU, EEA or UK, you may withdraw from a distance purchase within 14 days of receiving your unit, without giving a reason. To exercise this right, send us a clear statement of your decision by email. We will refund all payments received, including standard delivery costs, within 14 days of receiving your notice. We may withhold the refund until we have received the unit back or you have supplied evidence of having sent it back, whichever is earlier.

You are responsible for any reduced value of the unit resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

30-day satisfaction return

Wherever you are, in addition to any statutory rights, you may return a purchased unit within 30 days of delivery if it doesn't fit your home or business. The unit must be complete, with its accessories and in resaleable condition. We will arrange collection. Collection costs may apply outside the statutory withdrawal period and will be confirmed before collection.

How to request a return or refund

1. Email [email protected] with your order number and the reason for your request (optional for withdrawal).
2. We will confirm eligibility and book a collection slot within 5 business days.
3. Once the unit is received and inspected, we will issue your refund to the original payment method within 14 days.

Faulty or damaged units

If your unit arrives damaged or develops a fault, contact us immediately. Faults are covered by the 3-year limited warranty and your statutory rights, which are not affected by this policy. We will repair, replace or refund the unit as the law and the warranty provide.

Contact

Refund and cancellation questions: [email protected].